Antonjuan L. Miller

3725 Preston Dr., Fort Worth, Texas 76119

817.341.9303

Antonjuan_Miller@Outlook.com

https://www.linkedin.com/in/antonjuanmiller

PROFESSIONAL SUMMARY

Information Technology Professional with over 19 years’ of honorable military experience and Top

Secret Security Clearance. A highly motivated manager; able to work in high stress high demand

situations with a successful background of applying technical and problem solving skills. A skilled

communicator able to maintain cultural sensitivity and establish rapport with members of diverse

groups, and promote team cohesiveness. Proven ability to manage multiple IT projects while meeting

challenging deadlines.

AREAS OF EXPERTISE

  · Quality Control

  · Public Speaking

  · Written/Oral

Communication

  · Team Building

  · Coaching/Mentoring

  · Windows XP/7/10

  · Digital

Recordkeeping

  · System Peripheral

Technologies

PROFESSIONAL EXPERIENCE

UNITED STATES MARINE CORPS-Various Locations

2003 - Present

  · Provide timely technical support to end-users via telephone, email, and through Remedy

Ticketing System.

  · Provide telephone and in-person support end users, troubleshooting, diagnosing, resolving, and

documenting hardware, software, and network related technical issues in CONUS and deployed

enviroments.

  · Successfully supervised the creation and resolution of over 400 trouble tickets via the Marine

Forces Reserve Information Management Services Desk utilizing Remedy.

  · Analyze and troubleshoot software and hardware issues on desktops, laptops, Thin Clients, and

telephonic devices both analog and Voice over IP (VoIP).

  · Supervised the inventory and maintenance of over 171 electronic assets to include Top

Secret/Secret Compartmented Information material and Controlled Cryptographic Information

material with zero loss.

  · Coordinated with external commands and higher headquarters concerning communications

requirements in support to Marine Forces Reserve.

  · Provided keen logistical support for all Battalion level functions and events and maintained a

high level of visibility of gear and IT equipment totaling over $2.3 million dollars.

  · Responsible for 24 hour communications support for multiple critical classified intelligence

communication circuits LAN/WAN.

  · Service Oriented

  · Telephony/VoIP

Technologies

  · Management

  · Microsoft Office

Suite

  · Install, configure, and maintain multiplatform systems hardware, software and components for

local and remote end-users.

  · Supervised the training and mentorship of Junior Marines, government contractors, and

government employees at the Help Desk with a specific focus on troubleshooting and

maintenance of tiers 1 and 2 ticket submissions and properly documenting technical support

solutions for future resolutions.

  · Performed network administration functions, set up network user accounts/permissions, reset

passwords, and administered group policies via Active Directory.

  · Led and supervised a communications cadre comprised of 14 Marines responsible for providing

and maintaining all Command, Control, Communications, Computers, Intelligence (C4I)

networks and systems for the Assistant Chief of Staff G-2 in garrison and deployed in support of

Operation Iraqi Freedom 2004-2006.

  · Managed two separate supply accounts totaling over $1.3 million and conducted and provided

quarterly budget reports and reconciliations with zero loss of equipment.

  · Troubleshot and resolved hardware and application issues originating from local and remote

users with a 100% success rate.

  · Worked with organizations to analyze computing and network needs and installed appropriate

solutions within the unit's capabilities.

  · Developed strategic vision and drove key departmental objectives to streamline the

dissemination of reporting and specifications requirements across multiple IT support teams.

EDUCATION / CERTIFICATIONS / TRAINING

Bachelors of Science, University of Phoenix (22 Semester Hours remaining)

Attended Central Texas College, Killeen, Texas (54 Semester Hours)

CompTia Security + (COMP001008759433)

Special Intel Communication Operator Course, Corry Station Naval Technical Training Center-2003

Information Systems Administrator Course, Corry Station Naval Technical Training Center-2003

Leadership Course (Sergeant’s Course), MCB Quantico, Virginia (300 hours)

Intermediate Leadership Course (Staff Sergeant Career Course), MCB Camp Lejeune, NC (450 hours)

Advanced Leadership Course (Gunnery Sergeant Career Course), MCB Camp Pendleton, CA (260 hours)

TECHNICAL SKILLS

Software: Microsoft Office (2007, 2010, 2013), SharePoint Administration, MS Project, MS Access,

Remedy

Technical Systems: Windows Active Directory, Windows Group Policy Objects

Antonjuan Miller

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